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 Forum index » Playa del Carmen (Mexico) » Riu Tequila (Questions / Info)
Riu Club Card
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PostPosted: Thu May 06, 2010 3:33 pm    Post subject:   Riu Club Card Reply with quote

I have just got a temporary riu club card via the Riu website but still not sure how to use it - do you just show it at reception? - and does it take a long time to accumulate points (we can only go on holiday once a year so presumably it may take some time to get points!)
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PostPosted: Thu May 06, 2010 3:51 pm    Post subject: Reply with quote

show it as you book in, put the number on the registration form (actually have a look at the 'useful info' post at the top of the 'playa del carmen chit-chat' forum print off the forms referenced there).

When you get back check you've had your points added, if you haven't - email riuclass with your dates etc - they'll add them ... once you have points, it triggers to production of a plastic replacement for the temporary card

Did you get 500 points for registering? - if you did, you can use them to freshen up your travelling clothes using the laundry service before heading home. 500 points = 12.5 Euros.
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PostPosted: Thu May 06, 2010 3:56 pm    Post subject: Reply with quote

Hi Peter - thanks very much for the info - no I havent received 500 points, but when I registered and it gave me my number it said I would also receive a password which I havent got yet so I cant actually log in - do you think its best to send Riu an email to advise I havent got a password
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PostPosted: Thu May 06, 2010 4:01 pm    Post subject: Reply with quote

Ignore the bit about the password - just realised I actually need to request it doh!! Laughing
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PostPosted: Thu May 06, 2010 4:13 pm    Post subject: Reply with quote

Neets wrote:
Hi Peter - thanks very much for the info - no I havent received 500 points, but when I registered and it gave me my number it said I would also receive a password which I havent got yet so I cant actually log in - do you think its best to send Riu an email to advise I havent got a password


I'd leave it a day - I don't think the system is as automated as it could be.

If you do email - do include the riuclass card number
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PostPosted: Thu May 06, 2010 5:08 pm    Post subject: Reply with quote

I had email telling me I would eceive my card but so far has not arrived so will have to email them- will also remind them about points for registering-didn't know about that. Have a great time and tell us all whn you get back. laugh
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PostPosted: Sat Jul 03, 2010 1:20 pm    Post subject: Reply with quote

Got back home on the 24th June (boo!) after another fabulous holiday at the Tequila, I've since had an email to say my riu points have been added so at least I know its registered ok.

Really sad to be back and cant wait to book again for next year! - people at work keep telling me to go somewhere else instead but I've said we love it so much at the Tequila we dont want to go anywhere else!
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PostPosted: Sat Jul 03, 2010 1:29 pm    Post subject: Reply with quote

Neets wrote:
Got back home on the 24th June (boo!) after another fabulous holiday at the Tequila, I've since had an email to say my riu points have been added so at least I know its registered ok.

Really sad to be back and cant wait to book again for next year! - people at work keep telling me to go somewhere else instead but I've said we love it so much at the Tequila we dont want to go anywhere else!


We get the same thing about staying at the Riu Palace Mexico. Only thing to do I guess is book two trips a year, one at the old reliable and the other somewhere new. laugh
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PostPosted: Sat Jul 03, 2010 3:43 pm    Post subject: Reply with quote

yes you're right....we will probably have a short break in the UK later in the year and then look forward to the Riu Tequila again next year
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PostPosted: Sun Jul 04, 2010 1:10 am    Post subject: Reply with quote

It's tough once you 'discovered' you Mexican Riu - you think that you can save some dosh and the awful flights by visiting Riu in Europe, Africa (Tunisia mainly), the Canaries or Cape Verde - but the cost is similar (20% less?) and they just don't measure up.
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